Refund policy

Return & Refund Policy
Last updated: October 15, 2026

We want you to love your Oyelia Message Bottle. This policy explains how returns and refunds work.

1. 90-Day Money-Back Guarantee
You can request a full refund within 90 days of the delivery date if your package is still unopened, unmodified and in its original sealed packaging. To request it, email us at myoyelia@yahoo.com with your order number and a clear photo or short video showing that the package is still sealed. You do not need to send the product back.

2. Damaged, defective or incorrect items
If your item arrives damaged, does not work properly or is not the item you ordered, contact us within 90 days of delivery, even if the package has been opened. Email us your order number and clear photos or a short video showing the problem. After we review it, we will send you a replacement or give you a full refund, at no cost to you. You do not need to return the item.

3. Opened packages
Once a package has been opened, it is no longer eligible for the 90-Day Money-Back Guarantee in Section 1. Section 2 and your legal rights still apply.

4. Orders that do not arrive
If your order has not arrived 30 days after the date you placed it, contact us and we will send a replacement or give you a full refund. Please check your tracking information and the delivery address you entered at checkout first. We are not responsible for orders delivered to the address entered at checkout if that address was incorrect.

5. How refunds are issued
Approved refunds cover the full amount you paid for the order and are returned to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to show the credit.

6. Cancellations
You can cancel or change an order before it ships by emailing us as soon as possible. Once an order has shipped, Section 1 applies.

7. Your legal rights
Nothing in this policy limits any rights you have under the law where you live that cannot be excluded, including, where they apply, the UK Consumer Contracts Regulations 2013 and the consumer guarantees under the Australian Consumer Law.

8. Before you contact your bank
If there is any problem with your order, please email us before opening a dispute with your bank or card issuer. We reply to all messages within 48 business hours and will work to solve the problem quickly.

Contact: myoyelia@yahoo.com